About
Digital Workplace Engineer with 7+ years of experience driving endpoint strategy and enterprise device management for organizations. Expert in architecting and scaling MDM solutions across Jamf Pro, Microsoft Intune, and SCCM to support hybrid workforces on macOS, iOS, and Windows platforms. Proven track record of reducing provisioning time through zero-touch deployment automation, maintaining security compliance, and delivering reliable live production infrastructure for executive communications.
Experience
Patagonia
Digital Workplace Engineer
Oct 2023 - PresentOwn enterprise endpoint strategy and live production infrastructure supporting a global hybrid workforce.
- Lead MDM architecture across Jamf Pro and Microsoft Intune, ensuring security compliance and seamless device provisioning for 2,000+ endpoints
- Engineer zero-touch deployment workflows for macOS, iOS, and iPadOS, reducing device setup time and accelerating employee onboarding
- Drive patch management strategy and endpoint compliance, maintaining organizational security posture across all managed platforms
- Serve as tier 3 escalation point, resolving complex cross-functional technical issues and reducing mean time to resolution
- Architect and operate live streaming infrastructure for company-wide town halls and executive communications
IT System Administrator II
Oct 2022 - Oct 2023Promoted to expand device management scope and lead system administration initiatives across North America.
- Managed hybrid Windows and macOS environment using SCCM, Intune, and Jamf Pro
- Developed and maintained automated deployment scripts and configuration profiles
- Collaborated with Security team on endpoint hardening and vulnerability remediation
IT Systems Analyst
Sep 2018 - Oct 2022Provided end-user support for headquarters and remote employees across North America.
- Resolved technical issues across macOS and Windows platforms via Zendesk ticketing system
- Administered device enrollment and policy deployment through Jamf Pro and SCCM
- Supported remote workforce during rapid pandemic-driven expansion of hybrid work model
Guitar Center
IT Helpdesk Technician
Oct 2016 - Sep 2018Delivered technical support for corporate headquarters and 280+ retail locations nationwide.
- Provided multi-channel IT support via phone, email, chat, and in-person for corporate and field employees
- Administered Active Directory including user provisioning, security group management, and access control
- Managed Mac fleet using Jamf Pro, handling device enrollment, imaging, and software deployment
- Participated in on-call rotation providing 24/7 critical support coverage
Skills
Device Management
Platforms
Infrastructure
Live Production
Certifications
Jamf Certified Tech
Jamf