Patagonia
Digital Workplace Engineer
Own enterprise endpoint strategy and live production infrastructure supporting a global hybrid workforce.
- Lead MDM architecture across Jamf Pro and Microsoft Intune, ensuring security compliance and seamless device provisioning for 2,000+ endpoints
- Engineer zero-touch deployment workflows for macOS, iOS, and iPadOS, reducing device setup time and accelerating employee onboarding
- Drive patch management strategy and endpoint compliance, maintaining organizational security posture across all managed platforms
- Serve as tier 3 escalation point, resolving complex cross-functional technical issues and reducing mean time to resolution
- Architect and operate live streaming infrastructure for company-wide town halls and executive communications
IT System Administrator II
–Promoted to expand device management scope and lead system administration initiatives across North America.
- Managed hybrid Windows and macOS environment using SCCM, Intune, and Jamf Pro
- Developed and maintained automated deployment scripts and configuration profiles
- Collaborated with Security team on endpoint hardening and vulnerability remediation
IT Systems Analyst
–Provided end-user support for headquarters and remote employees across North America.
- Resolved technical issues across macOS and Windows platforms via Zendesk ticketing system
- Administered device enrollment and policy deployment through Jamf Pro and SCCM
- Supported remote workforce during rapid pandemic-driven expansion of hybrid work model
